Effective Date: 9/1/2025
Last Updated: 9/1/2025
ClickCallSell, LLC d/b/a CCS Connect (“CCS,” “we,” “us,” “our”) provides software and related services for home service businesses.
Website: https://clickcallsell.com
This policy explains how we collect, use, disclose, and protect Personal Information (PI) across our website, apps, and services (collectively, the “Services”).
Contact (Privacy):
Email: [email protected]
Mail: [email protected]
Personal Information (PI): Information that identifies or can reasonably be linked to a person or household.
Sensitive Personal Information (SPI): Certain sensitive data (e.g., SSN, driver’s license, precise geolocation, financial account credentials, racial/ethnic origin).
Sell / Share: As defined by California law. “Share” includes cross-context behavioral advertising.
Service Provider/Processor: Vendors who process PI for us under contract and cannot use it for other purposes.
Consumer: California resident acting in a personal/household capacity.
We collect certain categories of Personal Information (“PI”) to operate CCS Connect, provide services, and meet our legal obligations. Below we explain what we collect, why we collect it, how long we typically retain it, and whether it is sold or shared for advertising.
Identifiers such as your name, email address, phone number, account ID, and IP address. We use these to create and manage accounts, provide services, maintain security, and offer customer support. We generally retain this information for the life of your account plus up to three years. We do not sell or share this information.
Commercial information such as subscription details, purchases, and records of product interactions. We use this for billing, account management, and analytics. We typically retain this data for the life of your account plus three years. We do not sell or share this information.
Internet or device information such as IP address, browser type, device details, and pages visited. We use this for site functionality, security, analytics, and service improvements. Retention is generally 24 months for analytics data, with shorter retention for security logs. We do not sell or share this information.
Professional or business information such as your company name and role or title. We use this to configure services and communicate with you in a business-to-business capacity. We retain this data for the life of your account plus three years. We do not sell or share this information.
Financial and billing information such as billing addresses and limited payment details (note: payments are processed by PCI DSS–compliant providers). We use this information to process payments and prevent fraud. Invoices are typically kept for seven years to meet tax and accounting requirements. We do not sell or share this information.
Communications data such as support tickets, chat logs, and emails. We use this to provide customer support, training, quality assurance, and compliance. We generally retain these records for three years. We do not sell or share this information.
Connected platform data that you choose to sync from third-party systems such as QuickBooks Online, Jobber, Housecall Pro, ServiceTitan, JobNimbus, or GoHighLevel. We use this data to power dashboards and reporting that you request. We retain this data while your integration remains connected and up to twelve months after disconnection, unless you direct us otherwise. We do not sell or share this information.
Sensitive Personal Information (SPI): CCS Connect does not actively collect sensitive categories of data such as Social Security numbers, precise geolocation, or racial/ethnic origin. If such information is provided inadvertently, we restrict and delete it where feasible. We do not use SPI to infer characteristics, and we do not sell or share SPI.
You (forms, account setup, support, chat, email).
Automated (cookies, logs, device data).
Connected Platforms (at your direction): QuickBooks Online, Jobber, Housecall Pro, ServiceTitan, JobNimbus, GoHighLevel, Gusto, ADP, Google Suite, Meta Suite, and other systems you authorize.GService Providers (e.g., payment, analytics, security).
Provide & improve Services (contract necessity/legitimate interests).
Account, billing, and support.
Security, fraud prevention, and debugging.
Service announcements and product updates (you can opt out of marketing).
Legal compliance (tax, subpoenas, regulatory obligations).
We use minimum necessary data for each purpose.
We use strictly necessary cookies for security and functionality and limited analytics cookies to improve the Services. You can manage cookies via your browser settings. If we ever use advertising cookies, we will update this policy and provide opt-outs.
Global Privacy Control (GPC): If we ever sell/share PI for ads, we will honor browser-based opt-out signals such as GPC.
We do not sell PI and do not share PI for cross-context behavioral advertising.
We disclose PI to:
Service Providers/Processors: Hosting, customer support, email/SMS providers (e.g., Twilio/LeadConnector), analytics, payment processors. Each is bound by a Data Processing Agreement (DPA) and may use PI only to perform services for us.
Connected Platforms (You Initiate): QBO, GoHighLevel, Jobber, Housecall Pro, ServiceTitan, JobNimbus, and others you connect.
Business Transfers: In a merger, acquisition, or asset sale, data may transfer under similar protections.
Legal/Compliance: Courts, regulators, or law enforcement if required by law or to protect rights, safety, or security.
We do not use SPI to infer characteristics and we do not sell or share SPI. If you believe SPI was collected, contact us and we will restrict/delete where feasible. If we begin processing SPI for any new purpose, we will provide a Right to Limit mechanism consistent with CPRA.
If you are a California resident, you have the right to:
Know/Access: The categories/specific pieces of PI we collected about you; sources, purposes, and categories of third parties to whom we disclosed PI.
Delete: Ask us to delete PI we collected from you, subject to exceptions.
Correct: Ask us to correct inaccurate PI.
Data Portability: Receive your PI in a portable format where feasible.
Opt-Out of Sale/Share: We do not sell/share PI; if that changes, we will offer a clear “Do Not Sell or Share” link and honor GPC signals.
Limit Use/Disclosure of SPI: Not applicable currently (we do not use SPI for inferring characteristics).
Non-Discrimination: We will not discriminate against you for exercising your rights.
Authorized Agent: You may designate an authorized agent to submit requests on your behalf.
How to Submit Requests:
Email: [email protected]
Web form: [https://clickcallsell.com/contadct-us/
Verification: We verify requests by matching information you provide with data in our records (e.g., email verification, account login). For sensitive requests or large data sets, we may request additional verification. If using an authorized agent, we will require (1) proof of authorization and (2) your verification, unless a power of attorney applies.
Response Times: We aim to respond within 45 days (with one permissible 45-day extension when reasonably necessary, which we will communicate).
Our Services are not directed to children under 13 (or 16 where applicable). We do not knowingly collect PI from children. If you believe a child provided PI, please contact us so we can delete it.
We use administrative, technical, and physical safeguards appropriate to the nature of the data, including: encryption in transit, role-based access, least-privilege credentials, key/secret management, and regular vulnerability/dependency reviews. No method of transmission or storage is 100% secure.
We retain PI only as long as needed for the purposes described, to comply with legal obligations, resolve disputes, and enforce agreements. Typical timeframes are listed in the Notice at Collection table above. Where feasible, we de-identify or aggregate data for analytics.
If PI is transferred to countries with different data-protection laws (e.g., from the EU/UK to the U.S.), we use lawful transfer mechanisms such as Standard Contractual Clauses (SCCs) or other appropriate safeguards.
We bind processors via Data Processing Agreements requiring: confidentiality, appropriate security measures, restricted use, assistance with data subject requests, and deletion/return of PI at end of services. We conduct proportional vendor diligence and refresh access regularly.
We do not offer programs that provide payments or discounts in exchange for the sale/share of PI. If we introduce such programs, we will disclose required terms and obtain opt-in consent.
16) Your Choices
Marketing: You can opt out of marketing emails/SMS using the unsubscribe link or by contacting us.
Cookies: Manage via browser settings and (where implemented) our cookie banner controls.
Connected Integrations: You may disconnect third-party platforms in your account or by contacting support.
Marketing: You can opt out of marketing emails/SMS using the unsubscribe link or by contacting us.
Cookies: Manage via browser settings and (where implemented) our cookie banner controls.
Connected Integrations: You may disconnect third-party platforms in your account or by contacting support.
Our Services may link to or embed content from third parties who operate independently of us. Their privacy practices are governed by their policies.
California rights may also apply to PI of our employees, job applicants, contractors, and B2B contacts. For those audiences, we provide role-specific notices at or before the point of collection and honor applicable CCPA/CPRA rights.
We may update this policy to reflect changes in our practices or the law. Material changes will be communicated via email or in-product notice and will include a new “Last Updated” date.
Questions or requests regarding this policy or your data:
[email protected] | ClickCallSell, LLC – 1531 Whitestone Rd. Spring Valley, CA. 91977